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Terms & conditions

INTRODUCTION

THE FRENCH ROUTE is a French limited liability company (SARL à associé unique) whose registered office is located at 12 rue de Miromesnil, 75008 Paris, France. It is registered under French law (SIRET 95387322100014). THE FRENCH ROUTE holds a registration document IM075230039 issued by Atout France – French Register of Tour and Holiday Operators (79/81 rue de Clichy 75009 Paris), and has a financial guarantee (A53127) with Accelerant Insurance Europe SA located on Bastion Tower, level 20, Place du Champ de Mars 5, 1060 Brussels, Belgium. THE FRENCH ROUTE also holds a professional liability insurance (HSXIN320037250A) with HISCOX (located on 38 avenue de l’Opéra, Paris 75002) to cover the aftermath of its professional civil liability for an amount of coverage for all types of damages per claim and per year up to an amount of 1,500,000 euro.

THE FRENCH ROUTE operates its travel agency services under the trade name “The French Route”.

The terms used in these Terms and Conditions, Privacy Policy, and Cookie Policy, as well as in any Agreements, are defined as follows: “Client”, “Clients”, “Customer”, “Customers”, “You”, and “Your” refer to you, the person who uses this website and/or our services, and agrees to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, and “Us” refer to our Company which manages this website. “Party”, “Parties”, or “Us” refer to both the Client and ourselves, or either the Client or ourselves. You are currently viewing the website (“Website”) for The French Route, www.thefrenchroute.com, which belongs to The French Route SARL (registered under French law, SIRET 95387322100014), located at 12 rue de Miromesnil, 75008 Paris, France. The French Route provides tourist and concierge services (defined as follows: “Service”, “Services”, “Trip”, “Trips”, “Tour”, “Tours”) and specializes in custom private trips including but not limited to tickets, flights, transfers, concierge services, accommodation, visits, recreational, cultural, and gastronomic tours. By using this website and making a booking with The French Route, either directly through the website or through another booking channel, you agree to be bound by these Terms and Conditions, which form the basis on which bookings are accepted by The French Route. The client should read them carefully, as they contain legal obligations. If you do not agree to be legally bound by all the following Terms and Conditions, please do not access and/or use the website www.thefrenchroute.com. These Terms and Conditions can be amended and updated at any time and without notice. The above terminology or other words in the singular, plural, capitalization, and/or he/she or they are taken as interchangeable and therefore as referring to the same. If you request or make travel arrangements with or through us, please be aware that we do not own or operate any entity that provides goods or services for the Trip you purchase, such as but not limited to accommodation facilities, transportation companies of any kind, entertainment providers, restaurants or other food service providers. These entities are referred to as “Service Provider” or “Service Providers” collectively. The only Services that we might provide directly through one of our employees or agents are the guiding and photography Services. If you request Services from The French Route that require the use of an independent third-party service provider, such as a restaurant or a hotel, The French Route will use reasonable efforts to fulfill your request subject to compliance with law and The French Route’s policies. Even though Service Providers are carefully curated by The French Route, they are exclusively responsible for the quality of any work they perform and products they sell, and The French Route has no responsibility for those products or services. We want you to be aware that certain vendors may pay commission and/or other incentives to The French Route. By accepting and using the Services, the Client recognizes that The French Route is not responsible for the actions or omissions of any Service Provider hired by the Client and/or hired by The French Route on behalf of the Client.

DISCLAIMER

To the fullest extent permitted by law, the French Route excludes all representations and warranties relating to this website and its contents or which is or may be provided by any third party, and excludes all liability for damages arising out of or in connection with the customer’s use of this website. This includes, without limitation, direct loss, loss of business or profits (whether it was or not foreseeable or it arose in the normal course of things), damage caused to your computer, software, any informational technology components, systems and programs and the data thereon or any other direct or indirect damages.

BOOKING PROCESS

All quotes issued by The French Route are dependent on the availability of the requested services. To initiate the process, clients must complete the request form located on the website, or send an email at bonjour@thefrenchroute.com or at louis@thefrenchroute.com, or give us a phone call or WhatsApp call or send us a text message or a WhatsApp message at +33 6 07 32 20 77 after which The French Route will send a quote to the customer. The French Route may require more details from the Customer in order to draft the quote. This quote is subject to availability. If the Customer decides to proceed with the booking, The French Route will verify the availability of the desired Services and will notify the Customer via email. To secure the booking, the customer is required to pay either a deposit or the full travel cost as stated in the quote and outlined in the payment policy paragraph of these terms and conditions. After payment is received, The French Route will confirm the booking and issue an invoice to the customer. If the requested Service is not available, The French Route will inform the customer by email and the booking will be canceled. The customer will receive a full refund, without any compensation. However, The French Route will make every effort to suggest alternative services of equal value and provide the customer with a new quote. The travel service booking will be confirmed once a deposit or the full travel service price is received via the secure payment system used by The French Route or via bank transfer.

PAYMENT POLICY

When booking a Service with The French Route, customers are required to pay a deposit of 30% of the total Trip costs and optional cancellation insurance or insurance coverage (if applicable), at least 60 days before the departure date. The remaining balance must be paid without any reminder from The French Route at least 60 days prior to departure date. If payment is not made within the prescribed time period, travel services and travel documents will be suspended, and the costs incurred will be at the customer’s expense. If you book less than 60 days prior to departure, you must pay the full price of the travel arrangements when you book with us. Payment may be made by bank transfer, check (provided there is enough time to clear the check) or by any major credit card acceptable to us. Full payment can be required more than 60 days prior to departure date whenever it is stated within the quote issued by The French Route or within the email to which the quote is attached. Checks must be sent by registered mail to the head office of The French Route at 12 rue de Miromesnil, 75008 Paris, France. The French Route reserves the right to request photocopies of the credit or debit card used for payment, as well as photocopies of the passport and/or identity card of the cardholder and the passenger(s), to combat credit or debit card fraud.

CANCELLATION POLICY

Should the client want to cancel the booking, he must do so via email sent at bonjour@thefrenchroute.com or at louis@thefrenchroute.com. If the cancellation happens at least 60 days before the scheduled departure or commencement time, he will receive a full refund for all services except entrance tickets to any tourist site, event tickets, train and flight tickets and any other service that does not involve refund as stated in the booking confirmation. However, The French Route will do its best to reschedule the customer’s Trip, subject to our business practices and the availability of our guides and tickets. If the customer misses or skips the original booking, The French Route reserves the right to charge full price for new Tour bookings. The French Route may also decline rescheduling if we receive notification less than four weeks before the Trip start time. When booking any third-party service through The French Travel, the customer agrees to abide by the specific cancellation policy provided by the service provider – through The French Route or directly to the customer – at the time of booking.

TRAVEL DOCUMENTS

Prior to booking, it is essential to ensure that each traveler possesses a valid passport or national identity card for the intended journey that is appropriate for their personal situation and nationality. Additionally, travelers must have any other documents required by local authorities for entering or transiting through the destination country(s), such as visas or family registers. Travelers must consult with the appropriate embassies or consulates to obtain travel information on regulatory documents (such as visas) and health certificates (such as updated vaccination certificates) before booking and commencing the Trip. In the event that a traveler is unable to reach their destination due to missing documents, customs documents, or health certificates, no refunds of their travel cost will be given. The French Route shall not be held responsible for any consequences resulting from non-compliance with police, customs, or health regulations prior to departure or during the Trip (e.g., loss of identity documents and/or airline tickets).

FORCE MAJEURE

If The French Route is unable to perform any obligation due to any occurrence of force majeure after a booking is confirmed, we shall notify you within ten working days from the date on which the force majeure occurs, and such notice shall state the occurrence of the force majeure and declare the event as force majeure. At the same time, we shall try our best to reduce the losses and damages caused by the force majeure and protect the legitimate rights and interests of the Customer. Force majeure refers to any unforeseeable, unavoidable and insurmountable objective circumstances when the agreement is entered into, such as but not limited to to any act of terrorism, political insurgence, uprising, war, insurrection, riot, act of civil or military authority, uprising, earthquake, typhoon, pandemic, flood or any other natural or man-made eventuality outside of our control.

INSURANCE COVERAGE

No repatriation insurance or assistance are included in the Services sold by The French Route. The client is advised to purchase an optional insurance covering assistance, repatriation and the consequence of any cancellation.

COPYRIGHT NOTICE

Copyright and other intellectual property rights apply on all texts, photos, pictures, images, icons, videos, and graphics relating to The French Route’s services and the full content of this website. “The French Route” name and logos are a registered trademark of The French Route in France. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use www.thefrenchroute.com content in any way but for your own personal, non-commercial use. This does not apply to any photos, pictures, images, icons, videos, and graphics that are part of the public domain as mentioned within the caption of the latter. Any other use of www.thefrenchtravel.com content requires the prior written permission of our Company.

APPLICABLE LAW

The agreement between the customer and The French Route is governed by French law. All correspondence pertaining to any potential disputes shall be conducted in French. Any disagreement concerning the validity, interpretation, and performance of the agreement between The French Route and the customer shall fall within the jurisdiction of French courts.

Privacy Policy

According to the French Database and Privacy Law (Loi Informatique et Libertés n° 78-17 du 6 janvier 1978 relative à l’informatique, aux fichiers et aux libertés), personal data of the customer and fellow travelers is required to process their requests and book travel arrangements. Failure to provide this information will result in the inability to process the request or travel contract. This data may be shared with The French Route partners and service providers such as but not limited to hotels, tour guides and transportation companies, who may be located outside of the European Union.
The legal basis for collecting and processing this data is to perform the travel contract, referred in these terms and conditions as “Service”. The personal data collected will be retained for two years from the end of the contract period, unless new legal or regulatory provisions require otherwise.
The French Route may use customer personal data to send promotional or commercial offers of products equal to those previously purchased. Customers have the right to object to receiving commercial offers and to access, rectify, transmit instructions regarding the use of their data, oppose, limit, delete their personal data, and withdraw their consent to commercial prospecting. This can be done by contacting The French Route by email at bonjour@thefrenchroute.com.
The data contained in The French Route’s information system serves as evidence of the bookings and any other elements relating to the use of the website www.thefrenchroute.com and may be produced as evidence in the same way as any other written document.

Cookie Policy

Our website uses cookies to differentiate you from other users of our site. This distinction helps us provide you with an optimal browsing experience and also enables us to improve our website. A cookie is a small file that contains a combination of letters and numbers that we may store on your browser or hard drive if you agree to our cookie policy. Cookies gather information about users such as their name, address, email, password, and user preferences. While cookies and the information they collect may not individually identify a living individual, when combined with other data held by the online provider or a third party, it may do so.
We use four types of cookies: strictly necessary cookies, analytical or performance cookies, functionality cookies, and targeting cookies. Strictly necessary cookies are essential to the operation of our website and enable us to fulfill your requests. Analytical or performance cookies allow us to recognise and count the number of visitors to our website and see how they navigate around it. This data helps us to enhance our website’s functionality by ensuring that users find what they’re searching for easily. Functionality cookies recognise you when you return to our website and remember your preferences, such as your choice of language or currency. Targeting cookies track your visits to our website, the pages you’ve visited, and the links you’ve clicked on, enabling us to offer you a more relevant browsing experience. We may share this data with third parties to serve you with targeted online advertising or travel-related products and services that you’ve viewed on our website. If you opt to block cookies, some parts of our website may be inaccessible.

TECHNICAL

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